Refund policy

 

Return & Exchange Policy

We want you to love your Vanity Jewelry piece! If you're not fully satisfied, we offer store credit exchanges within 14 days of delivery.

Eligibility

You have 14 days after receiving your item to request an exchange for store credit. To be eligible, your item must be:

• Unworn and unused, in the same condition you received it
• In its original packaging
• Accompanied by your receipt or proof of purchase

How to Start an Exchange

Contact us at vanityjewelryy@gmail.com to request an exchange. Please note that items must be sent back to:

1423-B Hackberry Lane
Tuscaloosa, AL 35401

Items sent back to us without first requesting an exchange will not be accepted.

Once your request is approved, we'll provide instructions on how and where to send your item.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us immediately at vanityjewelryy@gmail.com so we can make it right.

Exceptions / Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale items and gift cards
• Custom or personalized orders
• Items showing signs of wear or use

Store Credit

Once we've received and inspected your returned item, we'll notify you whether your exchange has been approved. If approved, store credit will be issued to you within 10 business days in the form of a gift code, which you can use toward a future purchase.

If more than 15 business days have passed since your exchange was approved and you haven't received your store credit, please contact us at vanityjewelryy@gmail.com.